Refund policy

Defective or Broken Items:

If you receive a defective or broken item, we are committed to resolving the issue promptly. Please contact our customer support team within 7 days of receiving your order. We may request you to provide proof of the defect or damage, preferably in the form of a video demonstrating the issue. Once we have assessed the situation and verified the defect or damage, we will offer a replacement or a refund for the affected item.

Change of Mind or Disliking the Product:

Please note that our return policy does not cover returns due to a change of mind or if you simply do not like the product. We encourage you to carefully review the product details, specifications, and customer reviews before making a purchase decision. Our team is always available to address any queries or concerns you may have regarding our products to help you make an informed choice.

Proof of Defect Required:

For all returns related to defective or broken items, it is mandatory to provide proof of the defect or damage in the form of a video. This helps us to assess the issue accurately and take appropriate action to resolve it. We appreciate your cooperation in providing the necessary evidence to facilitate a smooth return process.

Return Authorization Process:

To start a return, you can contact us at daamagic47@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refund Policy: 30-Day PUNCH Guarantee

We are committed to your satisfaction and improvement in your punching techniques with our PUNCH products. If, after 30 days of consistent practice, you feel that your punching technique has not improved, you are eligible for a full refund as part of our exipure.fit Guarantee.

Terms for Refund Eligibility:

Documentation: To qualify for a refund, you must provide documentation in the form of dated, clear, and consistent daily 5-minute videos showing your punching routine over the 30-day period.

Consistent Effort: The videos must demonstrate your dedicated practice and efforts to improve your punching technique. Your commitment to the training is a critical part of this guarantee.

No Visible Improvement: If, after 30 days, there is no noticeable improvement in your technique as per the submitted videos, you qualify for a full refund.

Please note that we believe in the effectiveness of our products, and this guarantee is a reflection of our confidence in your potential progress. The intention of the refund is not just to reclaim the product’s cost but to ensure your satisfaction and progress. Your improvement is our success.

Refund Policy Clarification:

Once the package has been delivered to the provided address, the responsibility shifts to the recipient or the carrier. Any issues, including theft or damage, occurring after successful delivery will not be the responsibility of exipure.fit

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at daamagic47@gmail.com

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